Booking & Wasted Journey Fees

Certain situations mean a booking or wasted journey fee must be withheld from refunds in order to cover costs.

We would like to prevent this happening wherever possible.

Please read the information below to ensure these fees don't apply to you.

Booking Fees

You can cancel the Contract during the service, however any services that have already been completed will still be chargeable. Clearance and Clean Up Ltd calculate the costs incurred when booking a service as £25 which covers admin and transaction costs, the final invoice will be altered accordingly.

Please Note: We are happy to make amendments to your booking but ask for at least 24 hours notice of changes.

Wasted Journey Fees

Clearance and Clean Up Ltd calculate the costs of a wasted journey as £50, the final invoice will be altered accordingly.

A wasted journey occurs when:

• Operatives attend a scheduled collection and the waste is not accessible – Or nobody is present to grant access to the waste.
• Operatives attend and cannot complete a scheduled collection because the items are not dismantled and can't be removed without risking damage to the property.

  For example:
       Beds dismantled
       Feet and arms removed from furniture (If required)
       Etc

• The waste has been removed by other means, Clearance and Clean Up have not been notified, operatives attend and cannot complete a scheduled collection.
• Clearance and Clean Up have not been notified of a cancellation and operatives attend as per booking.
• Operatives are en-route to make a scheduled collection but a cancellation is made.
  

  Please call us on 0800 0868715 if you need to make changes or cancel your collection – we are here to help